burger icon
Platinum Play Casino
Log In

Contact Us

OBSERVE: The contact page for platinum-play-casino on platinum-play-ca.com must fulfill all Canadian (CA) gambling regulatory requirements, ensuring transparent, secure, and easily accessible channels for communication. The information provided herein is based on the latest compliance standards as of 2025, integrating all available operational, licensing, and contact data.

EXPAND: In addition to the direct contact form, CA law and industry best practices require the disclosure of all primary contact channels, licensing details, and legal disclaimers to safeguard user rights, facilitate dispute resolution, and ensure service transparency. This includes the clear presentation of official support emails, regulatory licensing information, office addresses, and user protections. The contact process is designed to meet local accessibility standards, privacy requirements, and user expectations for response times and dispute handling.

REFLECT: The following contact information and protocols are presented in accordance with CA compliance obligations and international industry standards, providing users with secure means to communicate with platinum-play-casino via platinum-play-ca.com. All data is valid through 2025, with continuous monitoring for regulatory updates.

Primary Contact Methods for platinum-play-casino

Registered & Legal Addresses

  • Headquarters & Legal Address:
    Villa Seminia, 8, Sir Temi Zammit Avenue, Ta' Xbiex XBX1011, Malta
  • Regional Offices: Guernsey (address not specified)

Licensing, Regulatory & Certification Details

  1. Regulatory Licenses:
    • Kahnawake Gaming Commission (Canada): License No. 00892 (Remote Gaming) - valid through 2025, held by Baytree Interactive Ltd.
    • Malta Gaming Authority: License No. MGA/B2C/167/2008 (Remote Gaming) - valid through 2025, held by Digimedia Ltd.
  2. Certifications:
    • eCOGRA Safe and Fair certificate - valid through 2025, issued by eCOGRA.

Legal Compliance Note: platinum-play-casino, as operated via platinum-play-ca.com, is committed to full compliance with CA gaming laws, including Kahnawake and MGA jurisdictional requirements, secure data processing, and responsible gambling standards.

Contact Procedures & User Protections (System 2 - Legal Obligations)

  1. Primary Requirement: All user communications are handled confidentially, in accordance with CA privacy legislation (including PIPEDA), and responses are provided within one business day for standard inquiries. For urgent matters, 24/7 live chat and support email are monitored at all times.
  2. Procedural Steps:
    • Complete the contact form below, providing your name, email address, and a clear message describing your question or concern.
    • Alternatively, email the relevant department directly using the addresses provided above.
    • For immediate support, use the live chat feature accessible from every page of platinum-play-ca.com.
    • All inquiries are logged and tracked for compliance, quality assurance, and user protection.
  3. Legal Protections:
    • All communication records are securely stored and processed in compliance with applicable Canadian and international privacy standards.
    • Users have the right to request access to, correction, or deletion of their personal data as per CA law.
    • Dispute resolution procedures are available upon written request. Users dissatisfied with the resolution provided by platinum-play-casino may escalate complaints to the Kahnawake Gaming Commission or Malta Gaming Authority, as appropriate.

Regional Compliance Note: In accordance with Canadian law, all communications with platinum-play-casino via platinum-play-ca.com are subject to the Personal Information Protection and Electronic Documents Act (PIPEDA), Kahnawake Gaming Commission regulations, and applicable provincial statutes. Users are advised not to share sensitive financial or identification information through unsecured channels. All dates and certifications referenced herein are valid through 2025.

Contact Form

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Disclaimers & User Rights (System 2 - CA Jurisdiction)

  • Privacy Assurance: All information submitted via this page is processed in strict accordance with Canadian data protection law and is never shared with third parties except as required by law or regulatory authorities.
  • Responsible Gambling: platinum-play-casino promotes responsible gambling. Users must be 19+ (or the legal age in their province) to use our services. Support resources are available for users experiencing gambling-related harm.
  • Dispute Resolution: Users may contact the Kahnawake Gaming Commission (www.gamingcommission.ca) or the Malta Gaming Authority (www.mga.org.mt) for unresolved disputes.
  • Official Use Limitation: All contact channels are provided solely for communication regarding platinum-play-casino via platinum-play-ca.com. Unsolicited commercial communications are prohibited.
  • Last Updated: 2025-11-06. All licensing, certification, and contact information is current as of this date.

For further details on privacy, responsible gambling, and dispute procedures, please refer to the Terms & Conditions and Privacy Policy available at platinum-play-ca.com.