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Privacy Policy

This Privacy Policy explains how platinum-play-casino, operating exclusively via platinum-play-ca.com, collects, uses, discloses, and protects your personal information. It applies to all players and website visitors using our services. The effective date of this policy is November 6, 2025.

Who We Are

OBSERVE: platinum-play-casino's operational and legal structure ensures accountability for all data processing activities. EXPAND: By providing clear identification and contact channels, users can exercise their privacy rights and reach our Data Protection Officer (DPO) directly. REFLECT: The following details establish our legal identity and facilitate regulatory compliance:

  • Legal Name: Digimedia Ltd., operating via platinum-play-casino on platinum-play-ca.com
  • Legal Address: Villa Seminia, 8, Sir Temi Zammit Avenue, Ta' Xbiex XBX1011, Malta
  • Registration Details:
    • Kahnawake Gaming Commission License: 00892 (valid through 2025, Baytree Interactive Ltd)
    • Malta Gaming Authority License: MGA/B2C/167/2008 (valid through 2025, Digimedia Ltd.)
    • eCOGRA Certification: Safe and Fair (valid through 2025)
  • Data Protection Contact:
    • Email: info@platinum-play-ca.com (Data Protection Department)
    • Support Email: support@platinum-play-ca.com
    • Mailing Address: Villa Seminia, 8, Sir Temi Zammit Avenue, Ta' Xbiex XBX1011, Malta

What Personal Data We Collect

OBSERVE: To provide casino services, comply with regulations, and enhance user experience, we collect various categories of personal data. EXPAND: These data sets are essential for account management, legal compliance, security, and analytics. REFLECT: Transparency in data collection supports user trust and regulatory obligations.

  • Personal Identification Data: Full name, date of birth, address, email address, phone number, government-issued identification
  • Account Data: Username, password, account preferences, communication history
  • Technical Data: IP address, device information, browser type, operating system, access logs, usage times
  • Payment Data: Credit/debit card details, e-wallet information, bank account details, transaction history
  • Behavioral Data: Betting history, gameplay activity, page visits, clickstreams, session duration
  • Cookies & Tracking Technologies: Session cookies, persistent cookies, third-party analytics and advertising cookies, device fingerprints
  • Correspondence Data: Communication records with support or complaints departments

Legal Basis for Processing

OBSERVE: platinum-play-casino processes data under multiple legal bases as required by CA and international regulations. EXPAND: These bases ensure all processing is lawful, fair, and transparent. REFLECT: Identifying the correct legal ground for each processing activity is fundamental for regulatory compliance.

  1. User Consent: Obtained explicitly for marketing communications, cookies, and non-essential processing. Users may withdraw consent at any time.
  2. Contract Fulfillment: Processing necessary to create and manage user accounts, verify identity, process payments and withdrawals, and deliver casino services.
  3. Legal Obligations: Compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), fraud prevention, and regulatory reporting requirements set forth by the Kahnawake Gaming Commission and Malta Gaming Authority.
  4. Legitimate Interests: Analytics, service improvement, security monitoring, and protection against unauthorized or illegal activity, provided such interests are not overridden by user rights and freedoms.

Regional Compliance Note: All legal bases are aligned with CA privacy laws and international standards, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Purpose of Processing

OBSERVE: Data is processed strictly for lawful, specified, and legitimate purposes. EXPAND: Each processing purpose is clearly defined, supporting both operational efficiency and compliance. REFLECT: Users are informed of all intended uses of their data, enabling informed participation and control.

  • Provision of Casino Services: Account creation, management, and operation, processing deposits and withdrawals, verifying eligibility, and delivering gaming content
  • Regulatory Compliance: Satisfying KYC/AML, responsible gambling, and reporting obligations
  • Customer Support: Responding to queries, complaints, and requests via support channels
  • Service Improvement and Analytics: Monitoring user behavior to enhance functionality, security, and performance
  • Marketing and Promotional Communications: Sending offers, newsletters, and updates (subject to user consent)
  • Fraud and Security Monitoring: Detecting and preventing fraudulent or illegal activities

Disclosure & Sharing

OBSERVE: platinum-play-casino shares personal data only as necessary to fulfill contractual, legal, and security obligations. EXPAND: All data sharing is governed by strict confidentiality and data protection agreements. REFLECT: Clear disclosure supports transparency and regulatory trust.

  • Payment Partners: Banks, payment processors, and e-wallet providers to facilitate deposits and withdrawals
  • Service Providers: IT support, analytics, customer service, marketing, and security vendors under binding contractual obligations
  • Regulatory Authorities: Kahnawake Gaming Commission, Malta Gaming Authority, and other competent bodies for compliance with gambling and privacy laws
  • Affiliates and Advertising Networks: Only with user consent, for marketing and promotional purposes
  • Legal Successors: In the event of mergers, acquisitions, or asset transfers, with prior notice to users

Protective Clause: No personal data is sold or rented to third parties. All disclosures respect the principle of data minimization and are limited to the minimum information required to achieve the stated purpose.

International Transfers

OBSERVE: Data may be processed and stored outside Canada, including Malta and Guernsey, due to our operational structure. EXPAND: International transfers are governed by robust data protection safeguards. REFLECT: Users are assured of adequate data protection irrespective of processing location.

  • Regions of Transfer: Malta (primary data center and compliance office), Guernsey (regional office), and other jurisdictions where service providers operate
  • Protection Mechanisms:
    • Standard Contractual Clauses (SCCs) for all non-Canadian third parties
    • Binding corporate rules and data processing agreements ensuring adequate protection
    • Ongoing compliance monitoring and periodic risk assessments

Regional Compliance Note: All transfers conform to PIPEDA and relevant international frameworks for cross-border data protection.

Data Retention

OBSERVE: Data is retained only as long as necessary for the purposes outlined or as required by law. EXPAND: Specific retention periods are established for each data category. REFLECT: Controlled retention and timely deletion minimize privacy risks and support user rights.

  • Personal and Account Data: Retained for up to 5 years after account closure or last user activity, in line with KYC and AML obligations
  • Payment and Transaction Data: Retained for 5 years to comply with financial and anti-fraud regulations
  • Technical and Behavioral Data: Retained for up to 2 years for analytics and security monitoring
  • Correspondence Data: Retained for 3 years for complaint resolution and legal defense

Deletion Criteria: Data is deleted or anonymized upon user request (where legally permissible), expiration of retention period, or when no longer necessary for processing purposes.

Your Rights

OBSERVE: Users have extensive rights under CA privacy law and international standards, including the GDPR. EXPAND: platinum-play-casino provides clear procedures for exercising these rights at platinum-play-ca.com. REFLECT: Robust user rights empower individuals and ensure transparent, fair processing.

  1. Access: Request a copy of your personal data held by platinum-play-casino.
  2. Correction: Rectify inaccurate or incomplete information at any time.
  3. Deletion (Right to be Forgotten): Request erasure of data where no longer needed or where consent is withdrawn, subject to legal retention obligations.
  4. Restriction of Processing: Limit processing in specific circumstances (e.g., contesting accuracy or objecting to processing).
  5. Objection: Object to data processing based on legitimate interests or for direct marketing purposes.
  6. Data Portability: Receive your data in a structured, commonly used, machine-readable format and transfer it to another provider.
  7. Withdrawal of Consent: Withdraw marketing or non-essential processing consent at any time without affecting the lawfulness of prior processing.

Procedures: To exercise your rights, contact info@platinum-play-ca.com with your request. We will respond within 30 days, free of charge, unless requests are manifestly unfounded or excessive. If unsatisfied, you may escalate to the Office of the Privacy Commissioner of Canada or other relevant supervisory authorities.

Regional Compliance Note: This section aligns with PIPEDA, GDPR, and international standards. For users in Mexico, applicable rights under Mexican data protection law (Ley Federal de Protección de Datos Personales en Posesión de los Particulares) are recognized and respected.

Cookies & Tracking Technologies

OBSERVE: platinum-play-casino uses cookies and similar technologies on platinum-play-ca.com to enhance user experience and enable essential functionality. EXPAND: Users are informed of each cookie type and control mechanisms. REFLECT: Transparent cookie practices support compliance and user autonomy.

  • Session Cookies: Temporary cookies essential for security and navigation, deleted after session ends
  • Persistent Cookies: Remain on device to remember preferences and enhance usability
  • Third-Party Cookies: Analytics (e.g., Google Analytics) and advertising cookies, subject to user consent
  • Device Fingerprinting: Used for fraud prevention and security, not for profiling

Cookie Management: Users can manage or disable cookies via browser settings or internal account controls. Detailed instructions are provided in our Cookie Policy.

Data Security

OBSERVE: platinum-play-casino implements robust technical and organizational measures to protect data on platinum-play-ca.com. EXPAND: Security controls are regularly updated to reflect evolving threats and best practices. REFLECT: Continuous security assurance ensures user trust and regulatory compliance.

  • Encryption: All data in transit is protected with TLS 1.2+; sensitive data at rest is encrypted using industry standards
  • Access Controls: Strict role-based access, multi-factor authentication for administrative accounts
  • Security Audits: Regular internal and external audits, vulnerability assessments, and penetration testing
  • Staff Training: Mandatory privacy and security training for all personnel handling user data
  • Incident Response: Documented procedures for detecting, reporting, and mitigating data breaches, including user and regulator notification protocols
  • Compliance Standards: Alignment with ISO 27001 and SOC 2 where applicable

Protective Clause: While all reasonable measures are taken, no system is completely immune to breaches. In the event of a security incident affecting your data, you will be notified promptly in accordance with legal requirements.

Complaints & Contacts

OBSERVE: platinum-play-casino is committed to resolving privacy concerns quickly and transparently on platinum-play-ca.com. EXPAND: Multiple contact channels and an escalation process are provided to facilitate user complaints. REFLECT: Effective complaint management strengthens accountability and regulatory compliance.

  • Primary Contact: Data Protection Department, info@platinum-play-ca.com
  • Support Email: support@platinum-play-ca.com
  • Mailing Address: Villa Seminia, 8, Sir Temi Zammit Avenue, Ta' Xbiex XBX1011, Malta
  • Complaint Submission: Email or submit a written complaint to the above addresses, detailing the nature of your concern
  • Response Timeframe: All complaints are acknowledged within 7 days and resolved within 30 days, unless otherwise required by law
  • Escalation: If dissatisfied, escalate to the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca/en/; Tel: 1-800-282-1376) or the relevant EU/Mexican data protection authority, where applicable

Updates

OBSERVE: This Privacy Policy is reviewed regularly to reflect legal, regulatory, or operational changes. EXPAND: Users are notified of material changes in advance. REFLECT: Version control and clear communication ensure ongoing compliance and transparency.

  • Notification Methods: Email alerts, website banners, and account dashboard updates for all significant changes
  • Advance Notice: At least 30 days' notice for material changes affecting user rights or data processing practices
  • User Options: Users may object to changes or close their account without penalty before new terms take effect
  • Version Control: Last updated: November 6, 2025
  • Changelog: All material amendments are documented and available on request

Protective Clause: Continued use of platinum-play-ca.com services after notice constitutes acceptance of the updated policy. Users are encouraged to review this policy regularly.