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Terms & Conditions

These Terms govern your relationship with the operator of platinum-play-casino, accessible exclusively via platinum-play-ca.com. By accessing or using the site, you agree to be bound by these Terms, which are effective as of November 6, 2025.

Definitions

  • Operator: The company responsible for managing platinum-play-casino via platinum-play-ca.com. For Canadian players, the operator holds a valid Kahnawake Gaming Commission license (#00892, Baytree Interactive Ltd) and a Malta Gaming Authority license (MGA/B2C/167/2008, Digimedia Ltd.), both valid through 2025.
  • User/Player: Any individual who registers, accesses, or uses platinum-play-ca.com for the purpose of gambling or entertainment.
  • Account: A unique profile created by a User for accessing and participating in gambling services on platinum-play-ca.com.
  • Bet: Any wager or stake placed by a User using funds from their Account on any available game or event.
  • Bonus: Promotional credits, free spins, or other incentives offered by the Operator, subject to specific terms and conditions.
  • Wager: The act of placing a Bet, including the use of Bonus funds, on any gambling activity provided via platinum-play-ca.com.
  • KYC (Know Your Customer): The identity verification process required to comply with anti-money laundering and regulatory obligations.
  • Responsible Gambling: Policies and tools provided by the Operator to assist Users in maintaining safe gambling practices, in line with Canadian standards and eCOGRA certification (valid through 2025).

Account Registration

  1. Eligibility: Users must be at least 18 years of age and legally permitted to gamble under Canadian law. Registration by minors or persons barred from gambling under local regulations is strictly prohibited.
  2. Registration Process:
    • Users must provide accurate personal details when creating an Account on platinum-play-ca.com.
    • Email verification is mandatory to activate an Account.
    • KYC documentation (e.g., government-issued ID, proof of address) must be submitted upon request to verify identity and comply with anti-money laundering requirements.
  3. User Obligations:
    • Users are responsible for maintaining the confidentiality of their login details.
    • Misrepresentation of age, identity, or any registration information may result in Account suspension or closure.
    • Accounts are non-transferable and may only be used by the registered User.
  4. Password Security: Users must select a strong password and notify customer support immediately if unauthorized access is suspected.

Regional Compliance Note: All registration processes are designed to comply with CA regulatory standards, including the Kahnawake Gaming Commission's requirements for remote gambling operators.

Betting & Gameplay Rules

  1. Bet Placement:
    • Bets may only be placed with funds available in a User's Account.
    • Minimum and maximum bet amounts are specified per game and may vary.
    • Only bets that are confirmed by the system prior to game commencement will be valid.
  2. Types of Bets: Bets may include, but are not limited to, fixed-odds, live dealer, video slots, table games, and promotional wagers. Game-specific rules and payout tables apply.
  3. Bet Cancellation & Modification:
    • Once confirmed, bets cannot be cancelled or modified except in cases of technical error or system malfunction as determined by the Operator.
    • The Operator reserves the right to void any bet or game result in the event of fraud, collusion, or technical failure.
  4. Live Casino and Chat Conduct:
    • All Users must adhere to standards of respectful conduct in live dealer games and chat rooms.
    • Insults, harassment, fraudulent behavior, or the use of offensive language is strictly prohibited and may result in immediate Account suspension.
    • Collusion, cheating, or the use of unauthorized software is expressly forbidden.

Legal Obligation: The Operator ensures all gaming activities are fair, transparent, and in accordance with Kahnawake and Malta regulations.

Bonus Terms

  1. Bonus Activation:
    • Bonuses are credited subject to specific promotional terms, which may include minimum deposit requirements, bonus codes, or opt-in procedures.
    • Only one Bonus may be active at a time unless explicitly stated otherwise.
  2. Wagering Requirements:
    • All Bonuses are subject to wagering requirements, typically specified in the promotional terms (e.g., 30x the Bonus amount), which must be met within the stated timeframe (no later than December 31, 2025, unless otherwise specified).
    • Failure to meet wagering requirements will result in the forfeiture of Bonus funds and any winnings derived therefrom.
  3. Prohibited Games/Actions:
    • Certain games may be excluded from contributing to wagering requirements; such exclusions are listed in the Bonus terms.
    • Attempts to manipulate Bonus mechanics, including the use of multiple accounts or prohibited betting patterns, are grounds for Bonus cancellation and Account suspension.
  4. Combining Promotions: Unless otherwise specified, Bonuses cannot be combined with other promotions or offers.

Regional Compliance Note: Bonus offers are structured in accordance with Canadian advertising and consumer protection laws, and with eCOGRA Safe and Fair certification standards (valid through 2025).

Payments & Withdrawals

  1. Deposit Methods: Users may deposit funds using supported payment methods including credit/debit cards, e-wallets, and, where authorized, cryptocurrencies. Accepted methods are listed on platinum-play-ca.com and may be updated in accordance with CA payment regulations.
  2. Withdrawal Methods:
    • Withdrawals must be made using the same method as the original deposit, where possible, to comply with anti-money laundering regulations.
    • Processing times may vary by method but are typically completed within 1-5 business days.
  3. Limits and Fees:
    • Minimum and maximum deposit and withdrawal limits apply; these are detailed in the Payments section of platinum-play-ca.com.
    • No fees are charged by the Operator for standard transactions; Users are responsible for any charges imposed by their financial institution.
  4. Refunds:
    • The Operator reserves the right to refund unused deposits or reverse Bonus credits in cases of suspected fraud, account misuse, or regulatory intervention.
    • Refunds are subject to successful completion of KYC and anti-fraud checks.
  5. Bonus Withdrawals: Withdrawals of Bonus-related winnings are only permitted after all wagering requirements and other Bonus conditions have been fulfilled.

Legal Protection: All financial transactions are protected by industry-standard encryption and regulatory oversight from the Kahnawake Gaming Commission and Malta Gaming Authority.

Limitation of Liability

  1. Operator Obligations:
    • The Operator undertakes to provide a fair, secure, and accurately functioning gambling environment, as certified by eCOGRA (valid through 2025).
    • Game outcomes are determined by certified random number generation systems and, where applicable, live dealer protocols.
  2. Exclusions of Liability:
    • The Operator is not liable for damages or losses resulting from technical failures, network interruptions, or system errors beyond its reasonable control.
    • The User acknowledges that access to platinum-play-ca.com may occasionally be interrupted for maintenance or regulatory reasons.
  3. Maximum Compensation: In all cases, the Operator's maximum liability shall not exceed the amount of the Bet placed by the User in respect to the disputed transaction or event.

Protective Clause: These limitations apply to the fullest extent permitted by Canadian law and are subject to mandatory consumer protection statutes.

Intellectual Property Rights

  • All content, software, graphics, and trademarks appearing on platinum-play-ca.com are the exclusive property of the Operator and/or its licensors.
  • Users are strictly prohibited from copying, reproducing, distributing, or otherwise exploiting any part of the site or its materials without prior written consent from the Operator.
  • Unauthorized use may result in legal action and permanent Account suspension.

Privacy & Data Protection

All personal data collected via platinum-play-ca.com is processed in accordance with the Operator's Privacy Policy and applicable Canadian, Kahnawake, and EU data protection laws. Users are encouraged to review the Privacy Policy for detailed information regarding data collection, usage, storage, and User rights.

Changes to Terms

  1. Notification Procedure:
    • Users will be notified of substantive changes to these Terms via email (to the address registered on their Account) and/or via prominent on-site banners.
    • Continued use of platinum-play-ca.com following notification constitutes acceptance of the updated Terms.
  2. Right to Discontinue Use: Users who do not accept the amended Terms may discontinue use of the site and request closure of their Account, subject to withdrawal of any remaining funds in accordance with standard procedures.

Termination & Suspension

  1. Grounds for Action:
    • The Operator may suspend or terminate an Account in cases of suspected fraud, violation of these Terms, breach of applicable law, or at the request of regulatory authorities.
  2. Procedure:
    • Users will receive written notification (via email) stating the reason for Account suspension or termination.
    • Any remaining legitimate funds will be refunded to the User, subject to successful KYC and anti-fraud checks.
    • Bonus funds or winnings derived from breaches of these Terms may be forfeited.
  3. Appeals: Users may appeal Account actions by contacting customer support and providing any requested supporting documentation.

Governing Law & Jurisdiction

  1. Applicable Law: These Terms are governed by the laws of Canada, specifically the regulatory frameworks applicable in Kahnawake and, where relevant, the laws of Malta.
  2. Dispute Resolution:
    • In the event of a dispute, Users are encouraged to contact customer support for informal resolution.
    • If unresolved, disputes may be submitted to the Kahnawake Gaming Commission or, where appropriate, to binding arbitration in accordance with the laws of Canada.
    • Users maintain the right to pursue claims through the competent courts of Canada, subject to applicable statutory rights.

Contact Information

Note: For legal correspondence, please direct inquiries to the address above. For support, use the designated support email. Phone contact is not currently specified for platinum-play-ca.com.